IT Support Analyst

Employer: University of the Arts London
Location: LCF - East Bank Stratford, London UK
Salary: £32,624.00 to £39,342.00 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment. We are looking for a highly skilled and motivated individual to join our IT Support Services team.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with project.

This role will suit an experienced Support Analyst in 2nd line looking to expand their skill set within a large environment.

You will be based at London College of Fashion in Stratford with the occasional travel to other UAL sites may be required

About you

This role will suit an experienced Support Analyst looking to expand their skill set within a large and complex environment.

You will need a professional IT qualification / technical degree or relevant experience, as well as knowledge of PC and Mac hardware maintenance, networking technologies, desktop and mobile troubleshooting and an awareness of ITIL.

The successful candidate should also have experience of:

• Working in a Second line IT support role within an enterprise environment
• Working across Windows and Mac environments, deploying and configuring operating systems, maintaining hardware and fault-finding using command line tools
• Leading and motivating support teams
• Supporting Active Directory, DHCP, DNS and other basic network services
• Working across an ITIL aligned environment
• Supporting various AV environments including fault diagnosis, configuration and maintenance

You will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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