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Applicant Relations Adviser

Employer: University of the Arts London
Location: UAL - High Holborn, London UK
Salary: £32,624 to £39,324 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

Candidates who have applied for this role less than 6-months ago need not reapply.

Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint an Adviser to support the delivery of a first-class prospective student enquiry service for University of the Arts London. 

You will be working as part of a front-line team that handles over 100,000 enquiries a year, and is the first touch point for every enquiry, concluding approximately 80% of enquiries without the need for triage. 

You will provide accurate and timely information and guidance to pre and post application enquirers and internal teams. You will use a variety of relevant tools/channels (e.g. soft phones, Live Chat, CRM systems, student record system, email) and will support in the development of processes, frameworks, policies and guidance in relation to enquiry management. 

You will work closely with colleagues across SMRA, our Colleges, Institutes and other departments building a wide bank of knowledge using initiative and a variety of resources such as the UAL website, internal guidance and templates to enable you to effectively interpret and tailor advice for a diverse range of prospective student enquiries from home and international students. You will use this knowledge to support the team in improving responses/information provision to applicants/enquirers. You will bring a high level of customer focus to your work in order to ensure the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment. 

About you

Your profile should include:  

  • Educated to A-level or equivalent 
  • Knowledge of admissions processes and policies is desirable 
  • Significant demonstrable administrative experience 
  • Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants 
  • Ability to provide routine oral and written information clearly and concisely  
  • Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required 
  • Experience of working within an HE context, and /or on a front-line customer service team, is desirable 

Please apply early as the application closing date maybe held earlier should sufficient applications be received. 

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk. 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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