Counselling and Health Advice Service Administrator

Employer: University of the Arts London
Location: Hybrid – UAL High Holborn/Home
Salary: £32,624 to £39,342 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

If you are an experienced administrator looking for a rewarding new role, then University of the Arts London (UAL) has an exciting opportunity for you.

As part of our Counselling, Health Advice and Chaplaincy team, you will respond to inquiries from students, staff and external parties, providing detailed information and advice on student counselling and health advice issues.

In addition to this, you will undertake a range of administrative responsibilities including:

• Booking student appointments and maintaining the service database and calendar
• Maintaining confidential and accurate electronic records
• Administering student satisfaction and evaluation systems
• Supporting student wellbeing workshops, staff training and health promotion events

You will also work closely with your colleagues to develop and enhance systems, including online forms, the Customer Relationship Management system, appointments bookings and calendar systems, helping to develop and improve our services.

About you

Educated to A Level standard or equivalent, you will need an advanced knowledge of IT applications, including Microsoft Office 365, as well as knowledge of student support issues in Further and Higher Education.

You will possess demonstrable experience of providing and developing administrative support that is customer focussed, caring and inclusive and will be capable of working sensitively with people who may be in difficulty or distress.

In addition to this, you will also need experience with databases, tailored business systems or case management software.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2024 QS World University Rankings (for the sixth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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