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CRM Administrator – Salesforce

Employer: University of the Arts London
Location: Hybrid – UAL High Holborn/Home
Salary: £42,477 - £50,961 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

We are currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator – Salesforce will play a key role in the collaborative working needed to deliver this change. The post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce.
  
The successful candidate will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use of the system; assisting with continuous improvement, testing and implementation of upgrades and other developments.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge, Maximiser etc).

About you

  • Educated to degree level or holds an equivalent level of professional qualification in an appropriate discipline.

 

  • A deep understanding of the potential of CRM to have a positive impact on business outcomes.

 

  • An in-depth understanding of CRM practices and theories.

 

  • Knowledge of the General Data Protection Regulation (GDPR) and the impact on CRM activities.

 

  • Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.

 

  • System Administrator Certification for Salesforce.

 

  • Desirable – Experience of working in the higher education sector.

 

  • An in-depth understanding of CRM practices and theories.

 

  • Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.

 

  • Ability to monitor, interpret and report on data and metrics associated with CRM performance.

 

  • Experience of building effective internal working relationships across all levels of seniority and functions.

 

  • Experience of building effective external working relationships with consultants, technical developers and suppliers.

 

  • Experience of managing a small team and/or coaching or mentoring staff.

 

  • Proven ability to work independently without direct supervision.

 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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