Customer Service Apprentice – UAL Short Courses

Employer: University of the Arts London
Location: Hybrid – UAL Various Sites/Home
Salary: £26,835 - £27,444 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

Transform your skills into a rewarding career with a Customer Service Practitioner Apprenticeship at UAL Short courses Limited. (UALSC)

If you’re looking for a Customer Service role with a difference, you’ve come to the right place. As our Customer Service Apprentice, you’ll play a key role as part of our UAL Short Courses Customer Experience and Sales Team, while we support you to study for and complete an apprenticeship qualification in Customer Service Practitioner Level 2 –  https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

This role is a great opportunity for someone who has natural people skills and an interest in learning what makes stand-out customer service. You’ll be doing things like:

•  Answering questions from people who would like to book courses, in person, in writing and over the phone.
•  Helping customers who wish to book onto a course, our tutors and current UALSC students
•  Providing a service tailored to the individual needs of each customer you speak to
•  Working flexibly at our various London sites

The apprenticeship is delivered in a flexible, blended format to allow you to study during working hours and comes with a mentor and skills coach to offer both academic and work-based learning support.

We are looking for people who can listen to the customer, and then share knowledge of our process and courses (and we’ll teach you everything you need to know about those). You will also have a desire to learn about things like ‘brand promise’, creating a customer focused experience, and how to be the best you can be in your role.

Please read the full eligibility criteria which can be found on the FAQ’s of our apprenticeships careers site –  https://jobs.arts.ac.uk/vacancies/apprenticeships/

For full details on the assessment criteria and how to apply please click the apply button to be directed to our website.

We are UAL

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