Front of House – Team Leader

Employer: University of the Arts London
Location: LCF - East Bank Stratford, London UK
Salary: £38,359 - £47,109
Contract: Full time
Hours: Full time

Job description

The opportunity

To provide supervision as a team leader to the Front of House (FOH) coordinators.

To provide high level assistance and support to the College’s FOH coordinators and to the FOH Service contributing to  the provision of a fully functional reception service for prospective and current students, staff and external visitors responding to queries comprehensively, expediently and with excellent customer service.

To support the Head of College Operations in a reviewing current FOH services to define new systems and processes. To proactively seek improvement in the student and visitor experience as part of this activity. To build and develop relationships with both  current and future FOH partners / stakeholders at Eastbank.

In addition, the role will have an excellent understanding of the FOH requirements for the College, developing knowledge of departmental operations and relationships in order to ensure a smooth FOH operation and triage service whilst providing an excellent student and visitor experience in LCF buildings.

If you have any queries about this role, please contact the recruiting manager Lyn Farenden on l.farenden@fashion.arts.ac.uk.

If you have any queries about the application process or need any reasonable adjustments for your application, please contact the Resourcing Team at vacancies@fashion.arts.ac.uk

About you

Experience, knowledge and qualifications

• Knowledge of supervising / leading / managing a team
• Knowledge of good practice in relation to customer service and support
• Supervisory qualification or substantial experience (desirable)

Communication skills

• Communicates effectively orally, in writing and/or using visual media
• Excellent digital skills and knowledge of Microsoft Outlook, Word and Excel skills
• Knowledge of SITs, Celcat and Blackboard Collaborate (desirable)

Leadership and management

• Supervises and motivates individuals or a team effectively, setting clear objectives to manage performance

Planning and managing resources

• Plans, prioritises and organises work to achieve objectives on time

Teamwork

• Works collaboratively in a team and where appropriate across or with different professional groups

Student experience or customer service

• Provides a positive and responsive student or customer service

Creativity, innovation and problem-solving

• Uses initiative or creativity to resolve problems Proactively looks for service improvements

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

This job has now closed