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IT Support Analyst

Employer: University of the Arts London
Location: UAL - Lime Grove, London UK
Salary: £ £32,624 to £39,342 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment.

We are looking for a highly skilled and motivated individual to join our IT Support Services.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with project.

This role will suit an experienced Support Analyst looking to expand their skill set within a large environment.

Though you’ll be based at Lime Grove, occasional travel to other UAL sites High Holborn and Mare Street may be required.

About you

The successful candidate should have experience of the following:

  • Demonstrable experience working in a Second line IT support role within an enterprise environment.
  • Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
  • Experience leading and motivating support teams.
  • Experience supporting Active Directory, DHCP, DNS and other basic network services.
  • Experience of working across an ITIL aligned environment.
  • High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.
  • Experience supporting various AV environments including fault diagnosis, configuration and maintenance

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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