Library Assistant – Chelsea

Employer: University of the Arts London
Location: CCW - Millbank, London UK
Salary: £28,813 to £32,624 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

We are looking for a committed and motivated Library Assistant to support the delivery of high quality, customer-focused library services at Chelsea College of Arts, where you will be part of the Collections team supporting our Degree and Post Graduate students.

You will answer enquiries in person and on-line, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue, electronic information resources. You will participate in on-site front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.

The role, involves working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 9:00am to 6:30pm core hours. You will be required to work a variety of 9.00am starts or 6.00pm closes each week.

There might be limited opportunities to work from home dependent on operational needs but onsite working will be the main focus for this role.

About you

We are looking for someone with a compassionate and student-centred approach. You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.

Knowledge and experience within a Higher Education institution is desirable but not essential.

Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2024 QS World University Rankings (for the sixth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Closing date: 22 September 2024, 11:55 pm