Salesforce Administrator, UAL Online

Employer: University of the Arts London
Location: Hybrid – UAL High Holborn/Home
Salary: £ £42,477 - £50,961 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

UAL is currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator – Salesforce will play a key role in the collaborative working needed to deliver this change. Working with the Digital and Technology Group the post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce.

With the userbase approaching 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge and Maximiser).

About you

Experience

• ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
• Experience with Service Cloud, Sales Cloud and ideally Pardot as well.
• Knowledge, experience and genuine interest in CRM and how it can have a positive impact on business outcomes.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Ability to monitor, interpret and report on data and metrics associated with CRM performance.
• Experience of building effective internal working relationships across all levels of seniority and functions.
• Strong collaboration, problem solving and teamwork skills.

This is a 1 year fixed-term contract. As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £42,477 – £50,961 per annum dependent on experience
• 34 days annual leave plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2024 QS World University Rankings (for the sixth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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