Student Records Support Manager

Employer: University of the Arts London
Location: Hybrid – UAL High Holborn/Home
Salary: £42,477 to £50,961 per annum
Contract: Full time
Hours: Full time

Job description

The opportunity

Do you offer knowledge and experience of using student records systems (SITS) within an HE environment?

Do you want to develop your management experience in a world leading university?

Join our Student Systems and Records team and play a key role overseeing the technical support provided to users of our student records systems (SITS).

The role

As Student Records Team Manager you will be responsible for managing a team of administrators who provide systems support to users of the UAL student system (SITS) and its associated applications.

The team is responsible for assisting with the administration that underpins the student lifecycle and overseeing the correct and efficient use of systems and investigating technical issues.

As a source of expertise in the use of SITS, its data structures and functionality, your key responsibilities will include:

• Managing the delivery of a high quality and customer focussed technical support function for SITS users (staff, students and applicants)
• Managing resources accordingly to support the student lifecycle
• Managing the use of the ticketing system to analyse the performance of the service and make recommendations for enhancements
• Recruitment, training and appraisals of the team

We offer a hybrid working model, allowing you to work 50% of the time on campus at our High Holborn location and 50% working from home.

About you

To be considered for this role, you will need the following:

• Knowledge of the Higher Education sector and the student lifecycle
• Knowledge and experience of supporting student records systems (SITS experience is essential)
• Experience in system administration in an HE environment
• Experience of reporting systems and data quality control processes

Management experience is desirable, but not essential.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.  

Please be aware that this is 50% Hybrid/ 50% On campus role. 

For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before. 

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