Technical Operations Manager

Employer: University of the Arts London
Location: Hybrid – UAL High Holborn/Home
Salary: £50,961 - £68,406 per annum plus excellent benefits
Contract: Full time
Hours: Full time

Job description

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience.

The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL’s Virtual Learning Environment (Moodle), along with other Teaching and Learning products.

Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you’ll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery.

More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University’s VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence.

About you

• Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems)
• Strong knowledge of customer centric service management processes
• Experience with web hosting platforms and security standards (e.g. Apache)
• Demonstrated ability to adapt to an ever-changing technical landscape
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
• Demonstrable experience of driving and championing new ways of working while bringing people along with you

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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